Online customer service
NovaGPT's customer bot can connect to the company's official website or other shopping websites. NovaGPT will deeply understand the company's internal product knowledge, service support, after-sales knowledge, etc., and recommend customers to check common customer service questions, which is convenient for customers to click.
NovaGPT can also interface with internal systems.
For example, customers can inquire about service status, order status, inventory status, etc. through online chat.
24 hours online, fast response
Customer work is often repetitive and tedious, using NovaGPT can relieve the pressure on customer service teams.
It can be online 24 hours a day, which greatly saves operating costs and improves user experience.
Users can also switch from ChatGPT's AI chat function to human mode.
Accurately answer product and service questions
We use ChatGPT to answer customers' questions with high quality. We can also preview questions and answers in advance, and can optimize and modify these questions and answers.
In this way, we can basically guarantee the service quality of online customer service.
Click to try and test the effect!
Anticipate customer questions
NovaGPT can automatically recommend the most likely questions users may ask based on customer service knowledge content. NovaGPT also supports modification of the weights of these questions.
Through continuous optimization of problem weights, the resolution rate and satisfaction of customer service will continue to increase!
Query the business system and give an answer
What if customers inquire about order status, inventory status or after-sales status online?
Now NovaGPT already supports the docking with the local system. We connect the questions from the customer service system with the business system to realize the automatic reply of online customer service.
Further improve the resolution rate of AI intelligent customer service and improve the overall efficiency of customer service.
How Can NovaGPT Help You?
Designed with user scenarios in mind, empowering you in four key areas. We continuously iterate and welcome your valuable ideas to enhance our product.
